Subscription
- United States: Contact US Sales or Call Toll Free 877-334-3227
- Other areas: Contact Worldwide Sales or Call +44 (0) 1628 860 500 to request a callback
Here's what you can expect with a subscription to the Alfresco Enterprise Network:
Quality Assurance
- Alfresco Enterprise Edition software
- Tested by 15 Alfresco QA Engineers
- Tested on 13 different stacks
- Tested with a 14-phase quality assurance cycle
- Benchmarked for stability, scalability, and security
Support
- Alfresco Call Tracking (ACT)
- Alfresco Support Knowledgebase (ASK)
- Issue escalation and resolution with Service Level Agreement
- Several support options to choose from, including up to 24X7 coverage and 2-hour response time
- Compatibility, migration, configuration and performance tuning advice
- Alfresco Enterprise Network portal
Maintenance
- Free upgrades to all major, minor and service pack releases of Alfresco Enterprise Edition
- Controlled release model
- Upgrade support
The graphic below summarizes the Alfresco Enterprise Network subscription:
Alfresco Enterprise Network compared to Alfresco Community
The table below shows what you can expect out of the Alfresco Enterprise Network vs. the Alfresco Community. For more information, please contact sales@alfresco.com.
|
|
|
| Support | SLA - Gold or Platinum Call Tracking Issue Escalation Upgrade Support |
Community Forums |
| Upgrade & Maintenance |
Service Packs Upgrades & Upgrade Support |
None |
| Bug Fixing & Tracking | Bug
Tracking and Fixing Bug Fix Patch Distribution Back-Port Patch Support |
None |
| Product Knowledge | Quick Start
and Expert Documentation Comprehensive Knowledgebase * Automatic Bug and Check-In Tracking * |
Wiki, Tech Tips, Content Community |
| Update Information |
Alfresco Enterprise News Feed Alfresco Enterprise Calendar |
Alfresco Community News Feed Alfresco Community Calendar |
| Certified Training | Developer and Administrator Courses | Alfresco in an Hour |
| Certified Partner Support | Yes | No |
| Consulting & Professional Services | Yes |
No |
| Licensing & Subscription |
Annual Subscription Commercial Support |
GPL |
| Indemnity & Warranty |
Alfresco | None |
| Trial |
Alfresco Enterprise Edition Download Trial Alfresco Enterprise Edition SaaS Trial |
Alfresco Labs Download |
| Trial Support |
Alfresco Enterprise Network Trial Support |
Alfresco Community Forums |
| Recommended for | Corporations, Governments and other organizations looking for a production-ready open source ECM solution | Developer, Highly Technical Enthusiast. Non-Critical Environments |
| Primary Benefits | Stable, Reliable, Certified, Supported Application with Warranty, Indemnity with the Support of Alfresco and its Certified Partners | Bleeding Edge Technology Released Early and Often. Daily Changes with SVN Access |
| Development Model | 100% Open Source | 100% Open Source |
| Certification |
Stress Tested Certified Build Commercial and Open Source Stack Certification Scalability Certification High-Availability Cluster Certification |
None |
| Try Enterprise Network | Try Community |
* Available in Alfresco Enterprise Network 3.0
